Shipping & Delivery
How much does shipping cost?
Shipping is calculated by total order weight and destination; rates show at checkout.
How long will delivery take?
After our 1–3 business-day processing window, delivery time depends on destination and carrier. You’ll receive a tracking email when the order ships.
Do you offer expedited/overnight shipping?
Not at this time.
Will I get a tracking number?
Yes—when your order is fulfilled, you will receive an email with the tracking number automatically and it appears on your order timeline.
Will I pay customs/duties/taxes? (International orders)
International orders may incur customs, duties, or taxes set by your country; the buyer is responsible for these fees.
Do you add a holiday surcharge?
During the U.S. holiday peak season, carriers add surcharges and we applies a small seasonal shipping surcharge on U.S. shipments.
Orders & Changes
Can I change or cancel my order after placing it?
While the order is still “Ordered/Processing” (usually within ~24 hours) we can adjust size, variant, or shipping address. We cannot switch to a different product or change quantities once placed; cancellations are not guaranteed once processing begins.
Can I edit the shipping address after ordering?
If the order hasn’t shipped yet, we can update the address from the order details (subject to timing).
Returns & Exchanges
Do you accept returns or exchanges?
All jewelry is final sale and non-returnable.
What if my item arrives damaged or we shipped the wrong item?
Tell us within a few days of delivery with photos. Return shipping is covered only when it’s a shipping error or damaged item; otherwise, return shipping is the customer’s responsibility. Processing returns typically takes 5–7 business days after the warehouse receives them.